The Next-Generation OSS & BSS Market is entering a transformative decade characterized by accelerating modernization, 5G monetization, and deep integration of automation across telecom operations. According to industry projections, the market is set to grow from USD 21.54 Billion in 2024 to USD 62.01 Billion by 2035, reflecting the urgent need for digital-first architectures that can sustain the evolving service landscape. In this detailed forecast-driven analysis, the narrative focuses on how next-gen OSS and BSS will serve as the strategic foundation for future telecom competitiveness and multi-layered service enablement.
Over the next decade, telecom operators are expected to transition from traditional rule-based OSS/BSS systems to AI-driven, cloud-native operational environments. This movement is not a superficial update but a complete architectural shift requiring operators to re-imagine network workflows, customer experiences, and monetization strategies. Forecasts show that automation will account for over half of the operational efficiency gains expected in the sector, particularly in areas involving fault detection, predictive maintenance, and real-time service orchestration.
One of the most impactful forecast trends is the convergence of OSS and BSS into unified operational layers. Historically, OSS handled network management while BSS handled customer-facing processes. However, the emergence of 5G standalone networks, IoT ecosystems, and slicing-as-a-service require near-instant alignment between network capabilities and commercial offerings. The market therefore predicts a surge in demand for converged platforms capable of enabling real-time policy control, seamless billing updates, dynamic charging, and adaptive customer lifecycle management.
Through 2035, cloud-native development will be the defining technical shift. Operators are expected to reduce hardware dependencies and deploy microservices-based OSS/BSS for scalable, modular operations. The flexibility of cloud-native OSS/BSS also enables several revenue-generating innovations such as on-demand enterprise network services, granular billing for industrial IoT, and rapid rollout of new digital bundles. The forecast indicates that over 80% of Tier 1 operators will fully migrate to hybrid-cloud or public-cloud OSS/BSS by 2030.
AI and analytics will also shape the future of the Next-Generation OSS & BSS Market. The forecast expects predictive intelligence to evolve from an optional enhancement to a mandatory component across service assurance, subscriber management, fraud detection, and churn prediction. These intelligent capabilities will give operators the ability to manage complex 5G environments with minimal human intervention, driving continuous improvements in network reliability and customer satisfaction.
By 2035, the entire telecom landscape will be driven by software-controlled operations, real-time orchestration, and intelligent charging engines. The forecast highlights increasing investments in API-driven architectures, enabling operators to collaborate with partners across cloud computing, fintech, media, manufacturing, and smart city ecosystems. Ultimately, the market will evolve into a dynamic service monetization platform serving multiple digital industries.
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